About ALTEN

In just three decades, ALTEN has become a global leader in Research & Development, Engineering, IT Services, Life Sciences, and Network Services. With a presence in more than 30 countries and a team of over 60,000 employees, we are trusted by industry leaders worldwide to deliver pioneering solutions and drive technical excellence.

ALTEN CANADA, a proud subsidiary of ALTEN headquartered in France, is dedicated to serving the Canadian market. With offices in Montreal and Toronto, we combine global expertise with local insight to accelerate innovation across Canada.

At ALTEN CANADA, our consultants thrive on solving complex, highly technical challenges across diverse industries. From Life Sciences to Energy, Automation to Manufacturing, Aviation, Defense, Automotive, Rail and Transportation to Information Systems and Telecommunications, our unwavering commitment to excellence shapes the future of technology and industry.

JOB REQUIREMENTS

Position Overview

The Background Screening Case Manager is responsible for overseeing and executing the end‑to‑end U.S. background screening process for candidates and employees. This role ensures that all screenings are completed accurately, efficiently, and in compliance with regulatory and industry requirements.

Background Screening Case Manager

Location: Alpharetta, Georgia, USA

Work arrangement: 3 days onsite / 2 days remote

Key Responsibilities

• 5+ years of managing a high-volume background screening caseload, ensuring all screenings are completed prior to agreed start dates.
• Liaise with internal stakeholders, candidates, and employees to coordinate and facilitate the end-to-end U.S. background screening process in compliance with regulatory requirements.
• Maintain a strong understanding of:
• U.S. background screening procedures
• U.S. criminal screening processes and jurisdictional requirements
• Dispute and adjudication processes
• Education verification requirements and escalation protocols
• Footprint checks with FIB (Financial Industry Background), where applicable
• Conduct and review education verifications and FIB footprint checks following regulatory standards, financial industry guidelines, and internal compliance policies.
• Review screening results and investigate discrepancies flagged by third‑party vendors, including education, employment, criminal, or FIB-related findings.
• Administer and follow up on Requests for Information (RFIs) to facilitate verifications and resolve education, employment, criminal, FIB, or other adverse findings.
• Escalate adverse or complex screening results to Senior Management, Compliance, Human Resources, and Employment Law teams for adjudication in accordance with internal policies and local regulations.
• Collaborate with HR onboarding teams and third‑party screening vendors to ensure seamless coordination and timely resolution of cases.
• Identify process improvement opportunities and support potential expansion of responsibilities beyond core screening functions.

Soft Skills

• Strong client focus and sound judgment with the ability to tactfully and discreetly handle sensitive information.
• Excellent verbal and written communication skills.
• Ability to work under pressure, resolve conflict, manage expectations, and meet demanding deadlines.
• Comfortable working in a dynamic environment with evolving processes and priorities.
• Strong computer skills (MS Word, Excel; experience with databases such as Taleo, Salesforce, Workday is a plus).
• Exceptional attention to detail and ability to synthesize information from multiple sources to draw sound conclusions.
• Maintains confidentiality in accordance with Corporate Security, Human Resources, and Firm data policies.
• Demonstrates professionalism, sensitivity, and discretion always.

Preferred Background

• Experience in the financial services industry (strong plus)
• OR experience working with background check vendors
• OR HR experience
• OR employer relations experience within a financial or insurance institution
• No law enforcement background required

Why Join Us?

ALTEN Canada fosters a dynamic, collaborative work environment where every team member is empowered to reach their full potential. We are deeply committed to investing in our people by offering meaningful experiences and supporting continuous learning, growth, and career development.

At ALTEN Canada, your skills are celebrated, your ambitions supported, and your growth continuously nurtured. Join us and discover the difference of working with a company that values innovation, collaboration, and excellence, where endless possibilities await.

ALTEN Canada is committed to promoting diversity, equity, and inclusion and providing an accessible recruitment process for all candidates.

ALTEN uses artificial intelligence tools solely to support administrative aspects of recruitment, with candidate consent and without any impact on decision-making.

Active Position Statement: This job posting corresponds to an active and immediate vacancy currently open with one of Alten’s clients