Application Support Specialist

Job Type: Full Time
Primary Location: Hybrid– Toronto, Barrie or London, Ontario

We currently have an opportunity for an Application Support Specialist, supporting a casino and gaming organization.

Required Skills:

Job Description:
The Application Support Specialist is a corporate team member responsible for the support & administration of applications and services used for the production, management & delivery of content and services online to the business. You will be required to collaborate with other team members and functional stakeholders to provide support and technology solutions of the Gaming Management System to meet business needs and modernize/transform current products and applications.

Key Responsibilities

Maintain production systems related to Management Systems and Services. This includes staging and production environments.
Maintain Point of Sale systems for Food and Beverage group across the enterprise
Ensure application standards and guidelines are applied and maintained for administration, deployment, and monitoring, over a range of platforms that are largely comprised of industry standard components. This includes applications, web server components and databases.
Develop and apply an in-depth understanding of business processes to ensure application and service processes and outputs are error free and complete.
Ensure application continuity and quality by owning the resolution of issues across platforms; track progress and escalate as appropriate.
Review and ensure complete and appropriate handover of documentation prior to operational acceptance of new or changed applications.
Ensure that applications and related services are documented and kept current.
Keep abreast of technical developments of operational importance to the company, and to participate in developing or setting standards as directed.
Contribute to process development and best practice. To look at new ways to improve resilience, performance levels and supportability.
Manage change control implications for designated systems.
Provide capacity planning, monitoring, and maintenance of designated system(s).
Identify trends or problems (as defined under ITIL).
Establish and maintain effective working relationships with all stakeholders.
Undertake advanced administration tasks as required (e.g., to support problem resolution).
Support the infrastructure teams and the 24/7 group in deploying applications and solving problems.

Skills Required

Experience working collaboratively with multidisciplinary teams with a focus on delivery in a rapidly changing environment.
Experience deploying and maintaining applications in a multiplatform environment (Windows Server and/or Linux environments).
Previous experience in a support or customer facing role.
Formal training in Application Systems Development Life Cycle Management methods and techniques.
Experience delivering production support in a 24/7 operation.
Hands-on experience with Microsoft Operating Systems, Microsoft SQL Server, and .NET environment.
Experience with POS Systems – Squirrel
Post-secondary Diploma/Degree in computing science, Information Technology, or related field

Not for you?
Check out our other opportunities at https://www.qaconsultants.com/ or follow us on LinkedIn. We thank all candidates in advance. Only selected candidates for interviews will be contacted.

About Us
QA Consultants is North America’s largest software quality engineering services firm. An award-winning onshore provider of software testing and quality assurance solutions, we are the trusted engineering services company for business, industry and government supported by leading practitioners and solutions. For almost 30 years, we have successfully delivered 12,000+ mission-critical projects in the private, public, and not-for-profit sectors. We reduce risk and improve time to market with quality engineering, keep applications secure through dedicated application security capabilities, and reduce cost of ownership while enabling applications to scale via performance engineering. We are proud of our vision to help clients achieve flawless technology outcomes. QA Consultants also operates a robust emerging technologies practice with a focus on quality engineering solutions for connected and autonomous vehicles, artificial intelligence (AI), Internet of Things (IoT) and blockchain.
For more information visit - https://www.qaconsultants.com/

Our Purpose
Life continues to evolve and the technology we all rely on daily hinges on impeccable software. QAC understands that safe, effective technology is your right - it is our right. It is with this understanding that we deliver on our purpose. We support our clients to ensure technology enables flawless productivity and harmony for a Better, Brighter and Safer world for all of us.

What’s in it for you?

Make a difference every day as you help our clients deliver innovation and technology in a better, brighter, and safer way
Be part of a smart and dedicated team, disrupting quality assurance methodologies and creating something unique
Be involved in challenging and interesting work
Work from anywhere

We are growing faster than we expected and that’s humbling and exciting! So, for all those on board, we guarantee a rewarding journey – and we’re just getting started.
Diversity & Inclusion
QA Consultants is an equal opportunity employer, committed to meeting the needs of all individuals in accordance with the Accessibility of Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC) where we evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We are committed to the creation of an exceptional work environment wherein we maintain values of mutual respect, integrity, dignity, and inclusivity; and encourage the open exchange of ideas and opinions.

If you require a specific accommodation because of a disability or a medical need, please inform the recruiter. This ensures that the appropriate accommodations are in place at time of your interview and before you begin your employment.

QAC’s main office is located in Toronto, Ontario. We acknowledge that the land on which we work is situated upon traditional territories. We wish to acknowledge the Ancestral Traditional Territories of the Ojibway, the Anishinaabe and, the Mississaugas of the New Credit. We also recognize the enduring presence of Aboriginal peoples on this land.